Shipping & Returns

SHIPPING

We ship our products using AusPost & AusPost International. All orders will be dispatched within 2 business days of receiving order confirmation. Our team at ODYSEE will make every effort to have your items delivered within the specified postage timeframes. Shipping generally takes between 3-7 business days.

Please note, delivery times may be impacted by the current COVID-19 situation. AusPost provide updates about delivery days on a regular basis. These can be viewed here.

When your order is dispatched, you will receive a confirmation email including the tracking information of your parcel.

Allow a bit of extra time if your order was placed on a weekend or public holiday. We’ll get to it the next business day.

AUSTRALIA DOMESTIC SHIPPING

We all know paying for shipping sucks. We offer FREE SHIPPING on all standard deliveries within Australia. Though if you want your order pronto, you’ll have to chip in a bit extra for express shipping.

INTERNATIONAL SHIPPING

For international shipping, cost is determined based on your location, and the size and weight of the order. All duty & taxes charged by the destination country are at the customers’ expense.  Refer to shipping rates below. Alternatively, you should be able to to get a cost estimate on the AusPost website.  Note, we ship all orders from the Sydney Metro area.

SHIPPING RATES

These are indicative shipping times and may vary due to the current COVID-19 situation. Please refer to the AusPost shipping updates for more information.

COVID-19 – IMPACTS ON AUSPOST DELIVERIES
AusPost are working hard to support communities during the current pandemic, but please be aware that there are substantial delays being experience right across their delivery network. For further information about delivery impacts due to COVID-19, please visit the AusPost website. 

RETURNS POLICY
If for any reason you are not completely satisfied with your purchase, we accept exchange or refund requests if the following criteria is met:
  • The item/s is returned within 14 days of delivery.

  • The item/s is returned in original condition – unworn, unwashed and with tags attached.

  • The original invoice or order confirmation is provided as proof of purchase.

RETURN REQUESTS

To request an exchange or refund, please contact our team via email at hello@odysee.com.au and include the below details: 

EXCHANGES –
  • Your order confirmation or invoice

  • The item/s being returned

  • The item/s you would like to exchange for

  • The reason why you are returning the item/s

  • Confirm the delivery address you would like your exchange sent to

REFUNDS –
  • Your order confirmation or invoice

  • The item/s being returned

  • The reason why you are returning the item/s

Once we have received your request, a member of our team will be in touch to confirm whether your request has been approved and will ,  will provide all details on where to send your return to.

We do not cover the cost of shipping for any returns. Please note – we are not responsible or accountable for the loss of item/s being returned to us.  We recommend using Registered Australia Post and take note of your tracking number, so you can track where it is on it’s way back to us.

All refunds will be credited to the payment method used at the time of purchase.